RETURNS AND EXCHANGE INFORMATION
We have a no quibble, hassle-free, returns policy so you can buy in confidence every time you shop with us. To arrange a return, please contact us first either by phone or email with your reason for the return and include your full name, order number and email address.
Change of mind/unsuitable/unwanted/don't like
You have 30 days from receipt of the item (the delivery day) to notify us by phone or in writing that you wish to return the item. It must be returned to us within 7 days of our acceptance acknowledgement in its original, new and unused condition. You will be responsible for the return delivery costs and for the safety of the item until we receive it. We advise you to package the item adequately for safe transit and to acquire a proof of posting.
Upon receipt, we will refund you as promptly as possible, but usually within 5 working days of the goods being received by us. You will receive email confirmation of the refund. We will refund the total amount originally paid to us at time of purchase excluding the cost of additional services such as expedited delivery or gift wrapping. The refund will be applied to the original funding source.
Alternatively, you may wish to exchange your item for something more suitable, in which case, the above applies but instead of refunding your order, we will credit the amount you paid towards the cost of the replacement item. If there is a difference in price, we will either refund if the replacement is cheaper or ask you to pay the extra if it is more expensive than your original purchase. In any case, we will only issue a refund or process an exchange when we are in receipt of the returned item.
If, by chance, you receive a damaged, faulty or wrong item, we will replace or refund.
Damaged or faulty items
You are required to contact us first for further assistance. We realise that returning damaged or faulty items is a hassle for customers so, where at all possible, we prefer photographic evidence of damaged or faulty items to avoid this. In the case of items that have arrived broken, we also need a photo of the packaging so we can make a claim to the courier.
If we decide that a damaged or faulty item needs to be returned to us, we will provide you with a freepost returns label (we will advise you of this beforehand). We will replace the item or if a refund is required, we will refund the total amount originally paid to us at time of purchase excluding the cost of additional services such as expedited delivery or gift wrapping. The refund will be applied to the original funding source.
If the item is delivered to you damaged, please instruct the delivery driver to make a record of this on their paperwork (where applicable) and notify us within 7 days from receipt of the item (the delivery day). If the item develops a fault after this deadline and within the first 6 months, please let us know in writing as you may be entitled to a refund, replacement or repair. If the item needs to be returned to us, we will provide you with a freepost returns label (we will advise you of this beforehand).
If, by chance, you receive a wrong item you are required to notify us within 30 days from receipt of the item (the delivery day). We will despatch your correct item to you straight away at our cost and we will provide you with a freepost returns label so you can return the incorrect item at your convenience within 7 days of our acknowledgement.