Free standard delivery | All items stocked in the UK | Trading in Maldon since 1974

Frequently Asked Questions


Can I come and collect my purchase?

Yes we just need to get it ready for you so please contact us first so we can ensure in-store stock availability.

Contact us and when you collect in-store we will give you 10% off the total price!



How do I contact you?

For shop enquires please telephone 01621 854225. (NOTE: shop staff cannot assist with website enquiries/sales at this time).
For website enquires use the contact form on our contact us page.



Do I need to create an account on your website?

No, you do not need to create a new account on our website when purchasing.

However, FYI there are benefits to having an account such as faster checkout, quick re-ordering and exclusive special offers.



Where is my delivery?

We will send you a despatch notification email once your order has been shipped. This email will contain the tracking number for delivery so please use this to trace delivery on the courier's website.

To track your delivery please click on either the Royal Mail or the Parcelforce logo displayed below and follow the instructions shown.


royal_mail_logo parcelforce_logo



How long is the delivery time?

Our typical delivery time from placement of order to delivery is three to four days for standard, and one or two days for express delivery.



I want to return my order, what do I do?

Please simply return your item(s) back to us within 30 days for a full refund or exchange. For instructions please see our returns policy here or contact us.



Do you deliver outside the UK?

To purchase something you have seen on our website please use our eBay store: The Emporium Direct

On eBay you can use the eBay Global Shipping Programme: eBay Global Shipping Programme